Have an ITch???
decision digital, inc. ©2015 All Rights Reserved.
Networks should be
Founded in 1997, Decision Digital is a comprehensive information technology services firm that serves a referral-only client base diversified into numerous industries and vertical markets. The heart of our business is network imagineering, where we consult, design, deploy, and manage an array of Local, Wide Area, Cloud and Wireless network services for a variety of public, private and multinational corporations. We are also a private service provider, delivering state-of-the-art cloud and managed service technologies to customers and channel partners.
We are driven by listening, proven processes and practical experience. Together with our devotion to integrity, we build long-standing, trust-filled relationships, while narrowing the gap between the technically-minded and the business-focused.
- Experience: We've been managing networks for almost two decades.
- Relationships: We build them on knowledge, understanding and trust.
- Results: Measurable outcomes that exceed expectations
- Availability: You always get one of our own employees.
- Clarity: We use words you can easily understand.
- Flexibility: We offer per-hour and flat-rate support options.
- Accuracy: Including every last detail produces on-budget, predictable results.
- Partners: We have long-standing relationships with hardware and software vendors.
As a leader,
success is all about
Founder and Chief Problem Solver
Nine. That is the age Rick would tell you it all really began. An Apple II at school and a Commodore 64 at home. Hours spent reading, learning and programming...all to satisfy a boundless immersion in technology and raise concerns with his parents. Don't worry, they think he turned out okay.
Sleeping: Mike only does things that allow him to sleep well every night. He knows that the reward for a shortcut is rarely worth more than completing the job correctly the first time. A valuable lesson learned from managing quality assurance on a US Navy ballistic missile submarine.
Almost Famous: Mike was Time Magazine's Man of the Year in 2006
Mark Twain: the American author and humorist behind his favorite quote, "Do the right thing. It will gratify some people and astonish the rest"
Network Services Manager
Art. Thanks to a very inspirational teacher, TJ began a passion for art as a teenager. When he's not living the technology dream, TJ volunteers at the High Museum of Art in Atlanta. So, the next time you are on a guided tour of the many permanent collections at the HIGH, you might just run into him.
Football. The title says it all. TJ played from age of 8 thru his senior year of high school. Playing football taught him the core values of working hard, being a part of a team, and of course the thrill of victory and the agony of defeat.
The only place
is in the dictionary
We have extensive, multi-year relationships with many leaders in the IT industry. The list below is not merely a gathering of products we sell. They are partnerships that, through years of ongoing training and commitment, we have achieved and maintained a high level of wisdom and expertise.
Head in the
Whether you are the network admin, a senior executive charged with outsourced IT buying, or a hands-on owner, you need an IT plan. But planning requires understanding. Moreover, it requires direction. Now all you need is a Compass.
Compass is our comprehensive strategic IT plan that incorporates thought leadership, assessment, and tactical projects. It mitigates today's issues before they become tomorrow's problems. And it lays out achievable milestones, well in advance, so you're prepared for what awaits your business over the horizon. You'll understand the importance business continuity. And you'll have an IT budget that anticipates spending accurately, for years to come.
Listen, plan, prioritize. With Compass you will well positioned to make informed decisions that streamline network management and deliver level, predictable spending.
- Assessment & Planning
- COMPASS IT Strategy Development
- Compliance | Vulnerability Assessment
The only source
How do you get IT done and raise your level of understanding? You engage us. And why? Well, for nearly two decades, we've designed and deployed hundreds of networks. Hundreds. Our networks are elegant, practical, and most important, manageable. Complex without being complicated. From synchronizing mobile devices to connecting offices across the globe, we will elevate your knowledge and confidence while steering you clear of the perils that come from those undocumented or unexpected pitfalls. And we execute with flawless precision.
Our staff is nimble and dynamic. We scale to your needs, setting the right time expectation, controlling costs, and most important, transferring knowledge to you.
- Network Design | Engineering
- Wired | Wireless Networks
- Virtual Private | Wide Area Networks
- Virtualization | Server Consolidation
- Project Management
- Hardware | Software Procurement
We'll run your
network, you run
When we manage your network, you increase your IT staff without hiring a single person. Our scalable technical teams are highly trained problem-solvers, adept in critical thinking and practical knowledge. They even have a good bedside manner. And unlike other firms that use subcontractors, our people are OUR people.
Next ,we bring it all together for you. Hardware, software, monitoring, patching, and remote control...all in one web interface. Our state-of-the-art management system keeps you and us on top of your gear, in real-time, all the time. Now you can really "see" your network and be alerted on mission-critical items, without combing through logs. Automate the patching of your software applications. Maintain performance levels and safety. Remote to any monitored device, any time, anywhere.
Whether you wish to get over the hump, or to outsource your network operations, or somewhere in between, we will align ourselves with your goals and accomplish them together, with precision and predictable spending.
- Technology problem-solving
- Onsite | Remote Technical Support
- Proactive Network & Device Monitoring | Management
- Full Patch Management | Screening
We designed our cloud services to be flexible, resilient, and compliant, with heavy emphasis on data integrity, security, and privacy. With PrivateCloud, we can offer you safe and affordable cloud alternatives to many systems and services that you run locally.
A few things you should know about the cloud. First, cloud services aren't a good fit for everyone, no matter what any other techies might say. Second, the cloud isn't going to replace your network. Really, it's not. And finally, you can mix cloud services with traditional network services without causing a rip in the space-time continuum. Cloud does offer distinct advantages that are certainly worthy of investigation. Come and talk about cloud with us. Give us the chance to answer your questions, determine viability, and set the right expectations. You will feel better about it, whether you choose to use it or not. And if you do, you'll smile with confidence and assurance since YOUR cloud, your PrivateCloud, is handled by the people you know and trust.
- Backup | File Sharing | Data Synchronization
- Virtual Private Server Hosting
- Email Filtering | Mailboxes
- Network Monitoring | Management
- Email Archiving | Compliance-Based Deletion
- Datacenter Services
I have been and
always shall be
TREK - The Resource Kit for Tigerpaw®
Meet TREK. The resource kit for Tigerpaw. Also known as Tigerpaw's BFF. Here is why you need it.
Each night, using rules that you create, TREK will automatically scan the assets and contract items for all of your customers and automatically assign them to the account groups you've chosen. Yea, really! We call it Profiling. Now you can use Group Explorer to create service orders, send emails, or schedule activities for entire groups of customers with a mere mouse click.
How many times have you wanted to do a bit of Tigerpaw housekeeping only to find you didn't have the means to do it? Our global replace and reassign features gives you access to find and reassign nearly twenty different statuses throughout Tigerpaw.
Years of Tigerpaw use usually creates a lot of old price book items and accounts. Sure you can go old-school and, one by one, open and change the status. Or you can use Trek's Locate and Remove feature. With just a few clicks, you can hunt down every place a part has been used. You can find all the parts with no activity for 1, 2, 3 or more years and deactivate them. The same can be done for customer and vendor accounts.
If you are a SQL DBA, feel free to put your mad query skills to work and whip out script after script. For the rest of you, TREK offers an easy to use interface for making all those changes, and so many more.
Click for full feature list
Click for Admin Guide
$395.00 - Purchase a new license + 1 year updates/upgrades
$125.00 - Renew existing license + 1 year updates/upgrades
Secure Purchase & Download
Knowing the path
or walking the path
Tigerpaw Pro Services
We love Tigerpaw! And our knowledge of Tigerpaw has earned us the designation of Tigerpaw Ambassador; an award that recognizes our ongoing commitment to the product's development, our unsurpassed level of expertise, and our continual contributions to the Tigerpaw community. With so many features and functions, getting started or using Tigerpaw can feel a bit overwhelming. We can help. "Decision Digital is one of the few companies that we trust to provide services to our user base of over 35,000," says James Foxall, CEO of Tigerpaw Software. We give you practical knowledge. Knowledge that will get you up to speed quicker. Knowledge that will enhance your abilities. Knowledge that will allow you to better understand and leverage the great resources that Tigerpaw makes available to its customers. So whether you are just getting started or have been using it for years, we are your Tigerpaw gurus. Check out what we offer:
Installation | Implementation | Guidance
- Deployment of Tigerpaw client, portals, mobile, and Microsoft SQL
- Coaching, support, process development, and next practices
- Custom SQL data mining, Excel metrics and reporting
PrivateCloud Hosted Tigerpaw
- Run Tigerpaw on your own virtual private cloud server for a flat monthly fee
- Your own standby Tigerpaw server, ready to go should disaster strike
- Monitored, managed, and maintained by our own techs and engineers
- Automatically backups your Tigerpaw database, custom reports and more
- Daily backup reports emailed to you for peace of mind
- Manage your backups via an easy to use Web interface
PrivateCloud Server Monitoring
- Ensure critical Tigerpaw services remain up and running
- Receive email and text notifications should any server or service issue arise
- Manage all of your servers from any browser in a single pane of glass
50 geographically separated users of new business applications up and running in a week - with no infrastructure build-out and no capital expense -- High Fidelity House
HiFi House - one of the nation’s preeminent installers of high-end home theaters, custom whole-house audio/video systems, and smart home automation and control systems - needed help. Headquartered in Broomall, Pennsylvania, with locations throughout the tri-state area, they needed to get their people in various locations all using new PSA/CRM and accounting software systems quickly and affordably. Not only did they want to get started quickly and without heavy capital expense, they needed the system to be easily accessible from all of their geographically separated locations - without building a private network. We jumped in and engineered a solution that placed them into our hosted servers located in our Atlanta data center. Within a week of signing the contract, they were up and running. For a low monthly rate, no infrastructure build-out and no capital expense, they now have a robust platform from which to run their business. And since it lives in our data center in Atlanta, they immediately gained offsite data protection and uninterrupted service.
"We now have an industry standard platform that is hosted in a controlled and protected facility. We have the ability to operate and monitor our systems - with the peace of mind that comes from knowing there is a top-notch staff of experts ready to support us when the need arises. Before Decision Digital, we were forced to spread ourselves thin in order to maintain in-house computer rooms that were subject to the poor infrastructure of our industrial parks. We were spending too much time and money on facilities that were not sufficient, or versatile enough, to support critically important software applications. In addition, we were not able to simply "add" highly skilled, trusted professionals to our staff when they were needed."
Decision Digital has worked with us for almost a decade. Based on their multi-year strategic plan that we review with them annually, they have built and continue to manage a virtual network that has helped First National Bank of Talladega serve 60% more customers without adding a single employee.-- First National Bank of Talladega
First National Bank of Talladega has a long history of service its customers since 1869. They have endured the test of time and remained an independent bank thanks to its uncompromising core values and embracing of technology. As the Internet age dawned, and consolidation took hold, the leadership of the bank knew that a continued investment in technology and gains in efficiency were the keys to remaining viable and competive. Not an easy task when you think about their basic business requirements. They have to satisfy strigent regulations which extended far beyond the money they safely stored. Data protection, redundancy, business continuity, security, and performance. All requirements; all auditted on an ongoing basis; all regulated.
If those requirements weren't enough, as more and more systems moved mainstream, the bank faced a new challenge: too many dedicated, physical servers. Something needed to change. This is where we came in. From the beginning, we knew this network needed to be nothing less than flawless. We brought fresh perspective and introduced the bank to virtualization, replication, and true business continuity. Leveraging these technologies, along with our Compass plan, the bank's advanced network continues to exceed the mandared levels of safety, security, and redundancy. They are fortified with remote backups, hot sites, and a robust virtual server network that replicates servers beween hosts and geographically separated sites in near real-time.
"Efficiency is key to the bank’s continued growth. In the time we have worked together, our market share has increased from 47.84% to 70.64% - a 60% increase in the number of accounts served. Yet, thanks to the technology plan that they devised and implemented we have not added a single employee to deal with the increase in accounts. In fact, during the period of growth, our staff went from 52 to 46. As a result, we are literally doing more with less. We simply could not afford to have someone on our payroll who does what Decision Digital does."
Decision Digital is an outstanding firm that is great and friendly to deal with. Decision Digital brings a whole new level of expertise and work ethic to the table -- Scrap Partners
Scrap Partners LLC, headquartered in Charlotte, North Carolina, is the fastest growing scrap metal recycler in the Southeast, with 17 locations across its service area. Through the invitation of their software vendor, we were invited to come in and build a wide area network to bring all the sites online with each other. It was through our analysis process that they realized their existing network infrastructure was very old and not well suited for expansion; a lack of efficiency, higher monthly spend, and marginal support were all items we identified as key roadblocks. We stepped in and provided them with their first IT plan, beginning with a new hosted network to be safely located in Atlanta and on-net with the rest of their locations. We bundled our managed services with a flat rate for hosting, monitoring and support. As a result, Scrap Partners is now up-to-date, with a state-of-the-art network, full network monitoring of all their PCs and servers across the country and robust support. And, Scrap Partners gained a 35% per month savings over their previous IT costs with the added benefit of not having to hire more IT people to run this network.
"Decision Digital is an outstanding firm that is great and friendly to deal with. They bring a whole new level of expertise and work ethic to the table. Through Decision Digital's recommended solution we saw an increase of communication through our sites, far superior reliability for our services, and planning for future expansion. Before Decision Digital, we had numerous problems with our old system: reboots, crashes, and an overall headache. With their assistance, we were able to make heads and tails of where we needed to be with our technology department. I highly recommend Decision Digital because they really listen to your needs and always finish the job with a polish like no other company out there."
Decision Digital is one of the few companies that we trust to provide services to our user base of over 35,000. Their team handles Tigerpaw customers with the same care they handle their own, and we never have to worry about the customer experience: the customer is always happy and the issue is always resolved -- Tigerpaw Software
For years, we were a customer of Tigerpaw Software. Located in Bellevue, Nebraska, Tigerpaw is a software company that develops and markets the Tigerpaw Software product. Not long ago, they found themselves getting bogged down rendering support for items and issues that were not their direct responsibility or area of expertise. Specifically, network and database issues on their customer's networks –simply because their software was installed on those networks and expected to run. As network experts, we recognized these issues and offered our help. What began as a simple favor to help a few of their customers turned into a mutually rewarding partnership.
"Decision Digital have been a trusted partner of Tigerpaw for many years. Over that time, they moved from being a client to being a trusted colleague; Decision Digital is one of the few companies that we trust to provide services to our user base of over 35,000. Their team handles Tigerpaw customers with the same care they handle their own, and we never have to worry about the customer experience: the customer is always happy and the issue is always resolved."
They have been devoted to our technology needs for over a decade. They know everything about our system and especially how to interact with our parent company-- Vericor Power Systems
As the North American subsidiary of MTU Aero Engines, a giant German manufacturer of gas turbine engines for military and commercial use, Vericor Power Systems must meet stringent export protocols as well as strict German IT regulations. Their initial challenge was that they do not have a single IT professional on staff. Now, ten years later, they still don't and would not have it no other way. With multiple locations spread throughout the U.S., and customers with unwavering security and business intelligence requirements, the design, deployment and management of the Vericor network goes beyond mere best practices and standards. Every decision falls under the governance of established worldwide IT policies and must satisfy scrupulous regulators both domestic and foreign. "Not only has Decision Digital remained steadfast in its commitment to Vericor's dynamic IT needs, it has moved beyond the typical IT vendor relationship by forging a partnership with MTU's global IT leadership and staff where technical experience and know-how is shared for the benefit of MTU's near 8,000 employees around the world."
Full management of the network's infrastructure, support of its users, and up-to-the minute reporting have allowed Vericor's North American network operations to remain robust, efficient and compliant. And through our co-developed processes and protocols, Vericor guardianship of information access continues to earn praise from its discerning customers and auditors.