The Standard
One operating standard for your whole practice.
CATAPULT OS is our methodology for running ConnectWise as one system. The proven methods, process flows, programming, metrics, and automation that make the whole platform work together — instead of six disconnected pieces.
But you can't run to a standard you can't see. So it starts with visibility, moves to alignment, then measures what your automation actually accomplished — a clear path from where you are to where you should be.
Built and run by an MSP that operates on ConnectWise every day. We don't guess at the standard — we live it.
SMARTinsight
Surface what's really happening inside your ConnectWise data.
CATAPULT OS Methods
Bring the environment to standard with methods and automation.
ARI & AIMSP
Quantify how much already runs without human hands — and its worth.
Step 1 · See It
Every standard starts with seeing clearly.
You can't run ConnectWise to a standard until you know what's actually inside it. That's where SMARTinsight comes in — and it's where this journey begins.
See what's hiding
Revenue leakage, data drift, and hidden risk most environments never surface on their own.
Down to the record
Every finding drills down to the exact record in ConnectWise — so you know precisely where to act.
A clear starting point
You leave knowing exactly what to fix first — the foundation everything on this page builds on.
Merging two ConnectWise instances after an acquisition? Seeing both clearly is where that begins too — that work runs through SMARTshift.
Step 2 · Align & Grow
Then we bring it to standard.
The standard we align to is CATAPULT OS — our framework for running ConnectWise as one connected system, built from decades of running an MSP on it ourselves. Every engagement is a little different, but the route is the same.
Observe
Watch how you work
We map how work really moves through your team first — because you can't standardize a process you haven't seen happen.
Standardize
Build the structure
Templates, task lists, and project frameworks so the right work happens the right way, every time.
Document
Make it visible
Your workflows get mapped and written down — so the standard lives in the system, not in one person's head.
Automate
Let it run
Once the foundation is clean, automation routes work and triggers the right actions — cutting the busywork.
Put It To Work
However much help you want, there's a fit.
Senior ConnectWise expertise on your terms — always-on, block-time, or a two-day intensive.
Ongoing
CATAPULT NOW
Always-on access to senior engineers for support, admin, and automation.
Explore NOW →Your terms
Flexible Consulting
Block-time hours used however you need — strategy, fixes, or training.
Learn more →Who It's For
Built for MSPs who want it run right.
Your team fights the system instead of using it
Workarounds everywhere, tickets rebuilt from scratch, and nobody trusts what the dashboard says.
Your process lives in one person's head
The way things "should" run isn't written down anywhere — and it walks out the door when they do.
Onboarding a new tech takes forever
Without a documented standard, every new hire learns the hard way — and every ramp-up drags.
You're growing — and the chaos is scaling with you
What worked at ten people is breaking at thirty. Structure now is what keeps growth from becoming a mess.
Frequently Asked Questions
Where does the journey start?
With SMARTinsight — you can't run ConnectWise to a standard until you can see what's inside it. From there we align the environment, then measure how much runs on its own with ARI.
What does an alignment engagement involve?
We observe how your team actually works, standardize it with templates and frameworks, document it so the standard is visible, then layer in automation once the foundation is clean. Hands-on work inside your instance — not a slide deck.
Do we have to do the whole thing?
No. Most engagements start with an assessment and go from there. But the order matters — you don't align on top of what you can't see, and you don't measure autonomy until it's running to a standard.
We're merging two ConnectWise instances — does this apply?
Yes. Merging environments after an acquisition starts the same way — seeing both clearly before they become one. That work runs through SMARTshift, our data merge and migration service.
Your ConnectWise, rebuilt by people who run it.
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