Improving efficiency can be a game of inches. There are lots of ways to do it, and none are likely to result in dramatic gains. But if done together, they can amount to a tremendous increase in revenue.

Catapult is Decision Digital’s 2-day workshop that covers in detail the processes, methodologies, and actions we’ve uncovered to ensure you get the most out of Tigerpaw and help you drive revenue growth.


  • NEW! Setting system-wide options
  • EXPANDED! The Warm Welcome: Onboarding Your Customers & Employees
  • EXPANDED! The Real Truth: Service Order First Methodology
  • Beyond SLA: Response – Resolution Methodology
  • Getting Things Done: Task-Centric Methodology
  • The Art of Time Entry
  • NEW! Traffic Control: The Secrets to Dispatching, Scheduling, and Mobile

Each topic is covered in depth using real-world examples, process diagrams and workflows. And all attendees can download the matrix views, workflows, and process diagrams for use in their own businesses.  This is not Tigerpaw Academy. This is an intensive 2-day crash-course on how to rethink your business processes, embrace improvement, and evolve your business to the next level using the tools you already have in place.

Dates: February 27-28, 2019

Place: Denver, CO

Time: 8:30-4:30 both days

Cost: $1,100.00/person

Breakfast, lunch and snacks all day each day
Networking/cocktail reception – 2/27 @ 5:30pm

100% of the people surveyed would recommend CATAPULT to a friend or colleague.

Hearing real-world business cases surrounding the use of Tigerpaw changed my perception” – 4/25/2018

“I’ve begun to implement Rick’s methodologies and I am already seeing incredible results. Can’t thank you enough” – 5/1/2018

I gained new perspective on business processes and how to use Tigerpaw more effectively to improve our operation.“-  4/21/2018

Rick is the undisputed Jedi master of Tigerpaw!” – 4/23/2018

“Until Catapult I didn’t know how Tigerpaw really should work. Thanks Rick!” – 4/24/2018

“Tigerpaw + Catapult = pure magic” – 4/23/2018

The tips and tricks that Rick thinks are normal are not only very helpful (example being how New/Open/Thresholds) but  actually work in reality” – 4/21/2018

The best part was being able to ask real-world questions and being able to workshop the answers as a group” –  4/20/2018

“Everything! Rick is an awesome speaker. The interactive part might have been there most helpful.” –  4/19/2018

Learning the tricks. Meeting other like-minded people. Awesome.” – 4/21/2018

“100% on point with all topics and discussions. Wow!” – 4/23/2018

“No one has ever questioned my business practices like this before. Thank you Rick. Didn’t know how much I needed you” – 4/25/2018