Improving efficiency can be a game of inches. There are lots of ways to do it, and none are likely to result in dramatic gains. But if done together, they can amount to a tremendous increase in revenue.

Catapult is Decision Digital’s 2-day workshop that covers in detail the processes, methodologies, and actions we’ve uncovered to ensure you get the most out of Tigerpaw and help you drive revenue growth.


  • The Price Book Is Right: price book optimization
  • Contracts: Managing revenue, projects and more
  • Becoming Phased: The project management system
  • Business development: The Pursuit Methodology
  • How to get paid: Invoicing Methodology
  • Implementing database profiling and service automation
  • Measuring and leveraging yourself with the Matrix

Each topic is covered in depth using real-world examples. This is not Tigerpaw Academy. This is an intensive 2-day crash-course on how to rethink your business processes, embrace improvement, and evolve your business to the next level using the tools you already have in place.

Dates: October 23 & 24, 2018

Place: Marriott Atlanta Buckhead – 3405 Lenox Rd NE, Atlanta, GA 30326

Time: 8:30-4:30 both days

Cost: $1,100.00/person

Breakfast, lunch and snacks all day each day
Networking/cocktail reception – 10/23 @ 5:30pm

Topics for this session include:
  • The Warm Welcome: Customers & Employee Onboarding Methodology
  • The Real Truth: Service Order First Methodology
  • Service Order Automation
  • Beyond SLA: Response Resolution Methodology
  • Using Tasks to Drive Action
  • The Art of Time Entry
  • Effective Schedule Management Secrets

100% of the people surveyed would recommend CATAPULT to a friend or colleague.

Hearing real-world business cases surrounding the use of Tigerpaw changed my perception” – 4/25/2018

“I’ve begun to implement Rick’s methodologies and I am already seeing incredible results. Can’t thank you enough” – 5/1/2018

I gained new perspective on business processes and how to use Tigerpaw more effectively to improve our operation.“-  4/21/2018

Rick is the undisputed Jedi master of Tigerpaw!” – 4/23/2018

“Until Catapult I didn’t know how Tigerpaw really should work. Thanks Rick!” – 4/24/2018

“Tigerpaw + Catapult = pure magic” – 4/23/2018

The tips and tricks that Rick thinks are normal are not only very helpful (example being how New/Open/Thresholds) but  actually work in reality” – 4/21/2018

The best part was being able to ask real-world questions and being able to workshop the answers as a group” –  4/20/2018

“Everything! Rick is an awesome speaker. The interactive part might have been there most helpful.” –  4/19/2018

Learning the tricks. Meeting other like-minded people. Awesome.” – 4/21/2018

“100% on point with all topics and discussions. Wow!” – 4/23/2018

“No one has ever questioned my business practices like this before. Thank you Rick. Didn’t know how much I needed you” – 4/25/2018