A best practice is a technique or methodology that, through experience and research, has proven to reliably lead to a desired result. A commitment to using the best practices in any field is a commitment to using all the knowledge and technology at one’s disposal to ensure success.

CATAPULT is Decision Digital’s 2-day workshop that covers in detail the processes, methodologies, and actions we consider Best Next Practices to ensure you get the most out of Tigerpaw, and the most out of your business.
This practical examination of workflows, diagrams, and procedures gives you the know-how to streamline your operations, better manage time, improve customer service, and increase revenue.


Onboarding Your Customers
The Real Truth: Service Order First Methodology
Service Order Automation
Beyond SLA: Response – Resolution Methodology
Using Tasks to Drive Action
The Art of Time Entry
Effective Schedule and Dispatch Management

Dates: April 17 & 18
Place: Marriott Atlanta Buckhead – 3405 Lenox Rd NE, Atlanta, GA 30326
Time: 8:30-4:30 both days
Cost: $1,100.00/person

Breakfast, lunch and snacks all day each day
Networking/cocktail reception – 4/17 @ 5:30pm

Join us next quarter to learn how
Tigerpaw can help you generate

Improving efficiency can be a game of inches. There are lots of ways to do it, and none are likely to
result in dramatic gains. But if done together, they can amount to a tremendous increase in

Topics for this session include:

  • Price Book optimization
  • Managing Revenue and Projects with Contracts
  • Business Development – The Pursuit Process
  • The Art of Invoicing – How to Get Paid
  • Email Magic with Tigerpaw
  • Automation and Profiling
  • Measuring and Leveraging Yourself – Matrix, TREK, and BrightGauge

Each topic is covered in depth using real-world examples.

This is not Tigerpaw Academy.

This is an intensive 2-day crash-course on how to rethink your business processes, embrace improvement, and evolve your business to the next level using the tools you already have in place.

Join us at our next CATAPULT session and learn how to make the most of Tigerpaw and the most of your business.