Our Origins
"So, I have this idea..."
Our story began on September 15, 1997—the same day Google.com was registered—in a suburban Atlanta basement. Armed with a 28.8K modem, a MindSpring account, and a vision, we set out to redefine what IT could be. But the real spark goes back to 1979, when an Apple II Plus turned our founder, Rick Harber, into a tech-obsessed kid coding for hours. That early curiosity grew into a professional obsession with innovation, and eventually, Decision Digital was born.
Nearly 30 years later, we’ve evolved from a basement startup into a powerhouse team of engineers and problem-solvers. We’ve had the privilege of partnering with public, private, and global firms to prove that IT shouldn’t just be "acceptable"—it should be exceptional. By combining deep strategy, technical ingenuity, and practical intelligence, we don’t just fix systems; we turn challenges into wins and make IT as functional as it is empowering.
Our Purpose
Built to prevent, not just react.
Decision Digital is a human-led, AI-powered ConnectWise consultancy and managed IT services provider, Atlanta-based since 1997. We're a working MSP and the team other MSPs call to get ConnectWise right — pairing platform-level consulting with full-service managed IT, cybersecurity, Azure, and Microsoft 365 for growth-driven organizations.
Our Evolution
From basement startup to industry authority.
We've become more than a Managed IT firm. Today we're a recognized voice in the tech community — guiding peer Managed Services Providers (MSPs) to sharpen and optimize their ConnectWise environments.
That work is built on measurable results: the operational strategies, tactics, and automation we bring to other providers are the same ones we've proven in our own shop.
Recognition
Earned over years — not claimed in a tagline.
These aren't participation trophies. Each one reflects a different way we've earned trust — from the partners who build the tools we run on to the industry peers ranking the best MSPs in the country. The story they tell is simple: we know this work, we do it well, and the people who'd know say so too.
Results Realized
We believe in knowing what to do — and doing it. No guesswork, no handoffs into the void. Just clear thinking and decisive action.
Empower Through Tech
Empowering people with knowledge and technology — so every client we serve leaves more capable than when they found us.
How We Work
- We believe in knowing what to do — and doing it.
- We solve problems pragmatically.
- We are driven by precision and integrity.
How We Treat People
- We respond.
- We listen.
- We invest time into your success.
- We express gratitude.
What Drives Us
- We don't motivate — we inspire.
- We row together.
- Culture is our moral center.
- We are not human doings — we are human beings.
IT should be exceptional...
not acceptable.
Let's make sure yours is.
For Businesses
If your technology keeps breaking, slowing down, or getting hacked, we fix it for good so your team can just get work done.
For MSPs & MSSPs
If ConnectWise is slowing you down, your data's a mess, or your team is drowning in manual work, we clean it up and make your delivery run smoother.