Our Story • Atlanta

IT should be exceptional, not acceptable.

From our roots in 1997 to today’s AI-powered solutions, we redefine what your technology can achieve.

Our Origins

"So, I have this idea..."

Our story began on September 15, 1997—the same day Google.com was registered—in a suburban Atlanta basement. Armed with a 28.8K modem, a MindSpring account, and a vision, we set out to redefine what IT could be. But the real spark goes back to 1979, when an Apple II Plus turned our founder, Rick Harber, into a tech-obsessed kid coding for hours. That early curiosity grew into a professional obsession with innovation, and eventually, Decision Digital was born.

 

Nearly 30 years later, we’ve evolved from a basement startup into a powerhouse team of engineers and problem-solvers. We’ve had the privilege of partnering with public, private, and global firms to prove that IT shouldn’t just be "acceptable"—it should be exceptional. By combining deep strategy, technical ingenuity, and practical intelligence, we don’t just fix systems; we turn challenges into wins and make IT as functional as it is empowering.

First datacenter

Our Purpose

Built to prevent, not just react.

Decision Digital is a human-led, AI-powered technology firm specializing in cloud-focused IT services, cybersecurity, Azure architecture, and Microsoft 365 solutions. Since 1997, our Atlanta-based team has empowered organizations to modernize their infrastructures through advanced networking, on-site and remote support, cloud adoption, data protection, AI initiatives, and predictive IT planning.

Our Evolution

From basement startup to industry authority.

We have become more than just a Managed IT firm. Today, we are an acclaimed influencer in the tech community, providing guidance to peer Managed Services Providers (MSPs) to enhance and optimize their ConnectWise experience.

Our recognition as the only multi-year ConnectWise Wise Award recipient reflects our commitment to assisting numerous IT and technology providers eager to improve their businesses with the latest operational strategies, tactics, and automation that produce measurable results.

OUR CREDENTIALS

Our Awards & Partnerships

Our Mission
Results
Realized

We believe in knowing what to do — and doing it. No guesswork, no handoffs into the void. Just clear thinking and decisive action.

Our Vision
Empower
Through Tech

Empowering people with knowledge and technology — so every client we serve leaves more capable than when they found us.

01
We believe in knowing what to do — and doing it.
02
We respond.
03
We listen.
04
We invest time into your success.
05
We don't motivate — we inspire.
06
We are driven by precision and integrity.
07
We row together.
08
We express gratitude.
09
We solve problems pragmatically.
10
Culture is our moral center.
11
We are not human doings — we are human beings.

IT should be exceptional...
not acceptable.
Let's make sure yours is.


For Businesses

If your team is fighting recurring downtime, configuration drift, or patchwork security, we engineer clean, enterprise-grade infrastructure to stabilize your operations.

For MSPs & MSSPs

If you are battling ConnectWise bottlenecks, messy data migrations, or manual workflow backlogs, we provide platform-level expertise to optimize your delivery.

Talk to an Expert

Talk to an expert

This field is for validation purposes and should be left unchanged.
Name(Required)

Get REAL IT RESULTS with the right tech partner

This field is for validation purposes and should be left unchanged.
Name(Required)