Terminology

Identifying and categorizing all digital assets an organization owns or uses — hardware, software, data, cloud services, applications, user accounts, and internet domains. A holistic approach minimizes attack vectors and ensures robust protection.

24/365 NOC monitoring, patch management, alerting, maintenance, and technical support for managed assets.

24/365 NOC monitoring, patching, and alerting for mid-size and larger clients — blending our tools and team with your existing IT staff.

Our global hub, staffed by skilled engineers around the clock, overseeing on-premises and cloud network assets. It's the first safeguard against network interruptions and malfunctions, extending your internal team's capabilities and reach.

A line-of-business software application maintained and supported under our Managed Network Services program.

Fully managed Azure Virtual Desktop + cybersecurity protection + NOC/SOC + image maintenance.

Fully managed on-premise physical or virtual Windows desktop, laptop, tablet, or Win365 Cloud PC + cybersecurity protection + NOC/SOC.

Fully managed on-premise physical, virtual, or Azure virtual Windows servers + cybersecurity protection + NOC/SOC.

The collection of security technologies and services providing threat detection, monitoring, response, asset visibility, and user protection across the environment.

Improves threat detection, response, and prevention by unifying and coordinating all cybersecurity technologies and operations. Our SOC collaborates with our in-house team to take full control of security platforms and threat management, boosting efficiency and minimizing the chance of a cyberattack.

Software used to prevent, scan, detect, and delete viruses. Runs automatically in the background for real-time protection. Now largely replaced by EDR and MDR.

Combines security event management (SEM) and security information management (SIM) so analysts can review log and event data generated by managed assets. Operates via an agent and log shipping for threat detection and analysis, and feeds data into an XDR platform.

The evolution of AV — centered on identifying and reacting to threats on endpoint devices through continuous monitoring and analysis. Uses behavior-based detection, AI, and proactive threat hunting rather than signature-only scanning.

EDR plus managed security services — around-the-clock monitoring, detection, and response driven by intelligence and our SOC. Blends technical methods, human knowledge, and proactive threat hunting to identify, analyze, and address incidents.

Unifies threat data once siloed across separate security tools, enabling faster investigation, threat hunting, and remediation. Gathers telemetry from endpoints, cloud, networks, email, and more — the next evolution of EDR.

The subscription-based suite of Microsoft apps — Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, and more.

Microsoft's global cloud services network — where we build and host our next-generation hybrid networks.

Our Azure-powered, accessible-anywhere virtual network — servers, Virtual Desktops (AVD), Win365 Cloud PCs (W365), hosted QuickBooks (QBAny), SAGE (SAGEAny), and more.

A pooled, multi-user, cloud-based Windows desktop that streams Windows, apps, data, content, and settings to any device.

Like AVD, but single-user — a cloud-based Windows PC that streams Windows, apps, data, content, and settings to any device.

Our hybrid data backup system for on-premise and cloud files, folders, applications, and virtual machines — plus Microsoft 365 data including Exchange, SharePoint, and OneDrive.