MANAGED CONNECTWISE SERVICES ATLANTA

Your Premium Managed ConnectWise Support & Administration

Expert administration, workflow optimization, and reporting — so your team can focus on clients, not ticket boards.

CATAPULT NOW:
Your ConnectWise Optimized

CATAPULT Now is your always-on and always-expert ConnectWise operations team. We take care of the heavy lifting—admin, workflows, reporting, and integrations—so your PSA runs flawlessly.

Trusted by ConnectWise as a master implementer and consultant, we help MSPs streamline operations, boost service delivery, and maximize their investment.

Who better to guide your ConnectWise journey than an MSP built on ConnectWise? We don’t just know the platform—we live it, and we make it work for you.

Flat-Rate Simplicity

Predictable monthly investment with no surprises. You get complete access to ConnectWise expertise without worrying about hourly costs or hidden fees.

Instant Expertise

Our team brings 15+ years of ConnectWise mastery to your organization. From advanced workflows to API integrations, you have instant access to professionals who know the platform inside and out.

Proactive Support

We don’t wait for problems to arise — we monitor, maintain, and optimize your ConnectWise environment so potential issues are fixed before they impact your team or clients.

Automated Mindset

CATAPULT Now streamlines workflows, automates repetitive tasks, and optimizes ticket processes to reduce manual effort, speed up resolution, and keep your PSA efficient.

How It Works

A flat-rate, seamless, hassle-free process from request to resolution.

1. SUBMIT REQUESTS

Easily contact our team via ticket, chat, or phone for any ConnectWise need.

1. SUBMIT REQUESTS

Example: “I need the ticket routing tweaked so my team stops drowning in emails.”

Result: You’ll get your request logged, tracked, and acted on — it's like having a senior PSA admin in the desk next to you—instant, expert, and already on it.

2. WE TAKE ACTION

Our experts quickly resolve issues, optimize workflows, and suggest proactive improvements.

2. WE TAKE ACTION

Example: “Please automate SLA alerts before someone cries in the break room.”

Result: Your ConnectWise environment gets optimized, tickets move faster, and you may even see a happy tech or two. Magic happens, minus the wand.

3. YOU SCALE

Focus on clients while we maintain and enhance ConnectWise for smooth, scalable operations.

3. YOU SCALE

Example: “Our team wants to focus on clients instead of spreadsheets.”

Result: We keep ConnectWise humming, your team shines, and growth happens — like leveling up in a game, but with fewer dragons.

Pick Your Plan. Power Your Progress

CORE

Smaller MSPs seeking reliable, day-to-day PSA administration without the overhead of a full-time admin.

CALIBRATE

Growing MSPs prioritizing efficiency through smart automation, tailored reporting, and regular reviews.

COMMAND

Mature MSPs wanting expert, embedded ConnectWise consulting aligned with business goals.

CW User Administration

Ticket Administration

Workflow Management

Reporting & Dashboards

SLA Management

Training & Enablement

Roles & Strategy

CATAPULT Academy Access

Strategic Support

Response Priority

Embedded Consultant

✓

✗

Guided practices

1 business day

Shared

✓

✗

Quarterly optimization call

1 business day (usually sooner)

Shared

✓

Quarterly strategy session

Same day

Embedded

Click Here For Detailed Datasheet

ADMIN & CONFIGURATION CHANGES

Keep your ConnectWise environment accurate and fully operational with ongoing system configuration, adjustments, and maintenance.

WORKFLOW TUNING & AUTOMATION

Streamline ticket routing, approvals, and notifications to maximize efficiency and reduce manual effort.

SECURITY & ROLE MANAGEMENT

Maintain proper access controls, enforce compliance, and safeguard sensitive data across your PSA.

CUSTOM REPORTING & DASHBOARDS

Access actionable insights and visual dashboards without the need to build reports yourself.

API INTEGRATIONS & TROUBLESHOOTING

Ensure seamless connectivity between your tools and quickly resolve integration issues.

USER ONBOARDING / OFFBOARDING

Efficiently add or remove users with consistent processes that minimize errors and delays.

BEST-PRACTICE CONSULTING

Receive expert recommendations baked into every action, helping your team follow industry standards and optimize performance.

Swift, Strong, and Seamless: Your ConnectWise, Perfected

We handle the heavy lifting — from admin and workflows to reporting and integrations — so your PSA runs like a well-oiled machine.

Unsure where you are in your ConnectWise journey? Discover more here.

Our Mission

Tame the Tech: We streamline your ConnectWise world so it runs smoother, faster, and smarter—no heroics required.
Call In the Experts: Our ConnectWise-certified consultants are ready to step in and elevate your operations.
Keep Getting Better: Continuous tuning, automation, and insight so your systems—and your team—never stop evolving.

“CATAPULT Now took the chaos out of our ConnectWise boards. What used to be hours of manual cleanup is now automated, and my team finally has time to focus on clients instead of chasing tickets.”

ALEX R | OPERATIONS DIRECTOR

“The workflow tuning was a game-changer. SLA alerts fire exactly when they should, and reporting finally tells the full story. CATAPULT Now feels like having a hidden expert on staff.”

MARIA L | SERVICE DESK MANAGER

“Scaling used to mean adding more admin headaches. With CATAPULT Now, we grew without drowning in spreadsheets. It’s like having a ConnectWise pit crew keeping everything running at top speed.”

JORDAN P | CEO

“I didn’t think outside consultants could understand our PSA quirks, but Decision Digital's CATAPULT Now nailed it. They streamlined our processes and even suggested improvements we hadn’t considered.”

TAYLOR S | TECHNICAL LEAD

“The flat-rate model makes budgeting predictable, and the response time is faster than any internal admin we’ve had. CATAPULT Now is the definition of hassle-free.”

CHRIS D | CLIENT SERVICES DIRECTOR

IT should be exceptional...
not acceptable.
Let's make sure yours is.

For Businesses

If your team is fighting recurring downtime, configuration drift, or patchwork security, we engineer clean, enterprise-grade infrastructure to stabilize your operations.

For MSPs & MSSPs

If you are battling ConnectWise bottlenecks, messy data migrations, or manual workflow backlogs, we provide platform-level expertise to optimize your delivery.

Talk to an Expert

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