Global ConnectWise Consulting Services

The practical knowledge, processes, and automation that elevate ConnectWise-powered companies in the US, Canada, and Europe

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CATAPULT reimagines ConnectWise consulting for MSPs, MSSPs, Voice, Security, and M&A groups, blending practical tools, strategic insights, and automation expertise with the unique insight of a seasoned MSP owner

Where Are You On Your Journey?

C1

ARRIVING

New to ConnectWise and drowning in data chaos? Don’t worry—we’ll extract, clean, and import it like data-wrangling wizards!

Your path with us

C3

MERGING

You're merging companies and your data is a mismatched jigsaw puzzle. We'll help you combine data from two or more companies into one.

Your path with us

C2

OPERATING

You're soaring with ConnectWise but your processes are stuck in traffic. We can speed things up with methodologies that work!

Your path with us

C4

AUTOMATING

Everything doesn't need to be done by a human any longer. Let’s automate those repetitive tasks and free you up for bigger things.

Your path with us

Methodologies

Over 40 proven methods that produce measurable results

Process Flows

Detailed process flows ready to share and use

Programming

The right settings in the right places

Metrics

Real-time dashboards keep

keep you in the know

Automation

Workflows and robotic process streamline operations
Tips & Tricks

Leverage the hidden powers

of the platforms

CATAPULT OS:
Our holistic approach to optimizing operations and integration with ConnectWise

SALES
SALES
QUOTE &<br>SOW
QUOTE &
SOW
PROJECT<br>MANAGEMENT
PROJECT
MANAGEMENT
SERVICE<br>DELIVERY
SERVICE
DELIVERY
APPLICATION<br>PLATFORMS
APPLICATION
PLATFORMS
AI
AUTOMATION

Our Engagement Models

CATAPULT Now -
Managed ConnectWise

Our subscription-based premium solution for expert ConnectWise consulting, support, and administration—delivered on demand. Combining strategic guidance, technical execution, and hands-on operations, NOW gives you direct access to senior ConnectWise engineers and consultants who know the system inside and out. Whether you need to offload tasks, resolve issues, streamline your instance, or drive automation, NOW is your always-on, always-expert operations team.

CATAPULT Lift -
Flexible Consulting

Our flexible, block-time consulting program designed to meet you where you are in your ConnectWise journey. Purchase a set number of hours and use them however you need—whether for strategic planning, system optimization, training, or hands-on support. We blend a proven library of methodologies and best practices with real-world MSP experience to help you build a roadmap, stay on budget, and drive meaningful results. You stay in control of the pace and priorities while gaining expert guidance exactly when and where it matters most.

CATAPULT Live -
Annual Workshop

Want to transform your technology firm and elevate your business? CATAPULT Live takes our ConnectWise consulting and packs it into an annual two-day workshop. CATAPULT will quickly get you up to speed on the best business process, workflow, and automation within ConnectWise.

LEARN MORE >>

Other Options Worth Considering

Integrate

MIGRATION

AI-powered PSA migration and integration for MSPs and M&As

 

TAKE ME THERE
DataTransfer

ARCHIVING

Access your old PSA data INSIDE ConnectWise PSA, without importing it

 

TAKE ME THERE
machine-learning

AUTOMATION

Leverage automation and AI to scale your MSP without scaling headcount

 

TAKE ME THERE

Alone we're compelling. Together we're formidable

"Decision Digital has become a trusted mentor and subject knowledge expert to many. They freely share their knowledge without expectation of anything in return. We’re a better business, and I’m a better person, because of Decision Digital."

Donald B | President

“I do want to thank you for all your input as I shared much of what you said with our team, and I feel it was very influential in bringing our people over the fence.”

Scott P | President

“Rick, you continue to be an absolute pleasure to work alongside on every engagement. Carry on, good sir!"

Lee P | Solutions Architect, Onboarding & Consulting

“Rick and his company are highly respected among our members and the Decision Digital team has done wonders for our team and their utilization of PSA. Our members constantly praise the great work Decision Digital has done throughout TAG. We are lucky to have Rick as a friend and partner.”

Brian S | President

“Your continued help implementing PSA has really changed our business.”

Peter B | President

“I learned SO MUCH at CATAPULT this week! Richard Harber and the Decision Digital team have crafted a recipe for success that's definitely worth following.”

Chris G | NOC Manager

“Man what an all star lineup! Thank you for offering this gift to the community Rick. Best wishes for continued success this week and in the future”

David P | VP of Sales

“This was a great event. Very glad we attended! We learned a lot about capability, but more about process and workflow”

Josh C | Director of Client Services

Ready to begin?

Let's talk about it.
  • Discover how the right technology will transform your business from the ground up
  • Get a technology plan, purpose, and process to get real results
  • Learn to amplify your business instincts and smoothly navigate any IT challenges ahead
  • Learn how Azure Spend and Resource Optimization can save you up to 40%

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